EU Regulation 261/2004 – commonly known as EU261 – is a law designed to protect air passenger rights for cases of denied boarding, extended flight delays, and flight cancellations.
If your flight was delayed, then you could be owed flight delay compensation. EU Regulation 261/2004 requires airlines to look after their passengers in the event of a delay and this may also include a payment of financial compensation
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EU Regulation 261 cancelled flights rules include financial compensation of up to 600 Euros as well as the right to a refund or rerouting plus care and assistance. What exactly you’re entitled to depends on the length of delay, notice of cancellation, and the distance of the flight.
If you are denied boarding your flight, how much compensation you’re entitled to depends on your particular circumstances.
Under EU Regulation 261/2004, airlines have a responsibility to their passengers. That responsibility includes giving passengers compensation if their flight is delayed under certain circumstances. Find out how much you could claim
Under EU Regulation 261/2004, if your flight has been cancelled due to bad weather, you could be entitled to flight compensation unless the weather could be classed as ‘freak’ or ‘wholly exceptional’.
If a strike or industrial action delays or cancels your flight, your airline must offer you care and assistance, and you could be entitled to compensation in some cases.
EU Regulation 261/2004 allows air passengers to claim compensation of up to 600 Euros for flight delays or cancellations under certain circumstances. The only defence an airline has for not paying compensation is that of extraordinary circumstances.
Article 9 of EU Regulation 261/2004 sets out a range of rights airlines must provide for passengers if their flight is cancelled or delayed. Airlines must provide you with the rights determined in Article 9 even if the cancellation or delay was due to extraordinary circumstances.
If a flight is understaffed, it can’t fly. The time it takes for an airline to bring in cover staff and crew might mean you are delayed more than three hours and if this happens, you may be entitled to compensation under EU Regulation 261/2004.
The majority of flights are delayed due to ‘technical defects’. These delays and cancellations are eligible for compensation thanks to a Court of Appeal victory in a case of Huzar v Jet2 which ruled that technical faults were not extraordinary circumstances. This guide will explain the difference between a technical fault and a hidden manufacturing defect and the relevant legal decisions that have shaped EU261 in this area.