Customer Reviews

We take great pride in our customer service.

We work hard to provide the best service possible for our customers and we love to get feedback, no matter whether it’s a positive thanks or constructive criticism!

Our current Feefo Rating of 4.7/5 is for over 1100 independent reviews. Read a cross section of reviews below.


Our Feefo Rating


Based on 1228 reviews.


A Selection of Recent Reviews As Of December 2018.

To read more of our customer’s reviews, go to the Page on Feefo.

If they tell you should be compensated, they will get your compensation. They did what they promised from beginning to end; great service.

Brilliant. I have contacted a company before that said I am not untitled to be repaid. But FlightCompensation was able to deal with my case and get the flight company to pay me a compensation and I am really happy. Any flight delay please get in touch with

Sorted everything for me. I did not have to do anything after the initial claim. Although it took quite a while (aware it is not their fault), it was seamless.

I never needed to do anything just claim and collected the money will recommend to anyone

First class service. I was kept well informed all the way through, very friendly service, very efficient, first class.

Excellent service. Communication was good.Within 2 months all sorted and money was at the bank.

Having been refused compensation by Tui, I registered with Flight Compensation. Charges were transparent and it was simple to apply. I was kept up to date on progress and ultimately they secured maximum compensation.

All I did was give them my details and flight number, a couple of months later I was awarded 600 euro! Brilliant result!

Highly recommended quick reliable service, if I ever have a delayed flight in the future I would use again.

Best way to feel justice. I like the whole process. Everything can be done from the sofa in the living room. There was no time wasting, no papers to print sign etc. Completely modern solution. Also I like the fact that there was no additional message just when it was necessary. I been kept informed all the time.

Amazing service and I have already been recommending to friends and family. Many thanks for winning our case.

I cannot identify a single way that Flight Compensation could improve their refund application process. I congratulate them for developing a painless comprehensive refund process for their clients

I have to admit to feeling dubious about the company who contacted me some weeks after our 4 hour flight delay, thinking it might be a scam but was amazed at how quickly they dealt with getting us compensation and would have no problem recommending them.

Very easy to apply and also a very easy and quick process with the result we wanted. Would definitely recommend

Fast effective and couldn’t have been any easier for me. Outstanding service with very little involvement from myself, and payment was received within weeks of submitting of my claim. Fully recommended to anyone. Thank you to all at the Flight Compensation team.

Makes it all so easy and care free. Very easy to use. They do all the hard work. Always sending updates and explaining where they are up to and what is next, Makes what seemed like an impossible task, easy to do.

I’m new to computer stuff, but even I found it straightforward. Simply:- it was so easy…no hassle.

What a great team. Absolutely faultless, quick and easy.. they did all the hard work.

Excellent service and great with updates of the process of claim. Very polite staff when calling regarding any issues and support needed. Most definitely recommend to others thanks.

It only took took 6 weeks by the time I put in compensation to the time I got paid out. Thank you flight compensation.

100% Recommended Hassle Free Service and Totally Efficient. I have used these people several times and it’s always a straightforward and hassle free experience, a lot easier in fact than messing around trying to do it yourself.

Stressless. It was very easy to do. Just fill out a few forms and the work is done for you really. Just sit back and wait. They kept in touch all the time as well.

First class service. I was kept up to date from start to finish regarding my claim… first class service with no hassle as everything was made easy to understand and sign.

Excellent experience with flight compensation. Great service from start to finish. Great communication just pleased overall with outcome big thank you to all at flight compensation.

FAB. So professional. Keep you up to date at every step of the claim. Everything is so transparent.

Wonderful service, we managed to get our flight compensation in a relative short time! We’ve been updated almost weekly with the status of our complaint.

Would recommend using flight compensation. Excellent experience. I was very impressed from the start with the way I was kept informed every step of the way. A lot of companies leave you wondering what is happening but the regular emails informing me of each step were much appreciated. is the Best Flight Refund Service. Flight Compensation provided a professional comprehensive refund service that was simple, thorough and informative. At each step of the refund process, I was kept informed of the specific steps FC was taking in order to pursue a refund for my 2 day delayed flight. When a procedural delay occurred, I was informed of the reasons, and given an anticipated date when that step should be moved forward or completed.

When I had missed completing a step, reminded me with follow-up communications. Every communication with them provided contact information for any questions.