Get in touch - We’d love to hear from you.

Send us a message if you’ve not been able to make a claim using our calculator or if you want to talk about anything else to do with your flight delay.

If you are an existing customer then please include your reference number in the message so we can deal with your enquiry more efficiently.


For details as to how we process your data, please read our privacy policy.

New Claims

The quickest and easiest way to submit a new flight delay claim is through the flight delay checker on the site.

If you are having difficulty with this form or have a particular question you need help with before claiming, then speak with our new claims team by calling the number below.

Call 01625 415 910

Opening Hours for New Claims:

Mon – Fri: 8am-8pm
Sat: 10am-4pm
Sun: 10am-4pm

Existing Claims

If you have already registered a claim with us then look out for the email updates we’ll send you about the progress of your case. You can reply to any of those emails with further questions and one of the team will get back to you.

If you need further help with an existing claim enquiry then call us between the following times:

Opening Hours for Existing Claims:

Mon – Fri: 9.30-5.30pm
Sat, Sun: Closed

Social Media

We’d love to see you on our social media channels – it’s a great way to keep in touch and get involved in our offers and giveaways.

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Find Us On YouTube.