Charlotte Everett and her boyfriend Dean were travelling to London Gatwick from Florence Airport after a holiday attending a friend’s wedding in Italy.
The couple from Manchester arrived at the airport early on 27th June 2015 to find out that their flight would be delayed.
“We got to the airport earlier than we should have done anyway and were told our flight would be delayed by an additional two hours. As soon as we heard, we knew we would be there for quite some time.”
“There were no Vueling staff members around to give us any indication of how long it would be. We were just left waiting.”
“We just kept checking the boards to see if they had been updated. They would change every couple of hours saying that there would be a further delay.”
We weren’t provided with any food or drink vouchers, we didn’t even know the airline was obliged to do so until after the delay.
The couple were flying back to London but then planned on travelling from London to Birmingham.
“The flight delay just prolonged the extra journey and the time we were to arrive home, it was such an inconvenience.”
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“If they would have made an announcement at the beginning it would have made us feel better about the whole experience. Having to go and check the boards constantly became frustrating.”
“When the board finally displayed a boarding gate, we were relieved. With no information provided you don’t know how long you’re going to be stuck there for.”
Realising that they were entitled to flight delay compensation
Upon returning home, neither Charlotte nor Dean knew anything about EU Regulation 261/2004. It was only when Charlotte was telling her housemate about the experience that she found out they could be eligible for flight compensation.
“My housemate recommended FlightCompensation.com and told me I should use their flight calculator to see if I had a claim.”
“We got an email back quite quickly letting us know we had a valid claim. Although we didn’t know much about the regulation, we thought the process was great and presume it is much quicker than trying to claim through the airline directly.”
The service was really attentive; I received lots of detailed updates when I wasn’t even expecting them. I was very happy with it and was kept in the loop.
“I would 100% refer anyone I know to FlightCompensation.com if they experience a flight delay over three hours in the past six years.”
“To get something when you are expecting nothing is a bonus, but the money we received definitely made up for the annoying wait and not knowing how long it would be for.”