“We got on the plane as usual and we sat down ready to take off. We were waiting for quite a while and started to get a bit restless. Soon after, we were told that there was going to be a delay due to a technical fault with the plane.”
“Qatar Airways cabin crew took passengers off the plane and we ended up waiting for five and half hours in Heathrow Airport. They told us that they needed to wait for a plane to come in from Manchester Airport with a new part to fix the technical fault.”
“We were handed food and drink vouchers by the airport staff as we had now waited for over three hours.”
“Over five hours later… we were back on the plane”
“I asked the cabin crew about our connecting flight just as we were getting back on the plane and they told me that we would be fine.” However, Susie was soon to find out this was not the case.
“As soon as we landed, I was told that I would need to take it up with the ground staff to see if I would make the connection.
“I had a feeling we weren’t going to make our connecting flight because there was a plane full of people also wanting to get to their second flight.
24 hours in Doha…
“Qatar Airways put us up in a hotel for the night, but we just wanted to get to Goa. All our suitcases were still on the plane because they said it was best to keep them there. It was just awful”
“The airline gave us a voucher to use while we were waiting but it wasn’t enough for 24 hours. We didn’t even have any of Doha’s currency; it was a pain in the neck.”
“I’ve been travelling to India for years and the flight times with Qatar Airways are probably the best compared to other airlines such as Air India, so it’s a shame this flight delay happened to us.”
“The airline did look after us, but for other people on the flight they didn’t look after them at all. There were a couple of young guys going to Australia and they were going to be stuck in Doha for three days and Qatar Airways did nothing to help.”
“I also spoke to a man who needed to get to his mother’s funeral in India, but he wasn’t able to make it due to missing his connection.”
Claiming flight delay compensation
“My partner’s friend of work mentioned that he had claimed flight delay compensation for his flight delay so told us to give it a go. I went on a comparison website and there were quite a few different companies to go with.”
“I went onto FlightCompensation.com and read the reviews and found them to be really positive so I filled my details on the free claims calculator and then forgot about it. I didn’t think I would receive any compensation to be honest.”
“I then received an email asking for my details, I was a bit apprehensive at first but after reading the reviews I knew I had nothing to lose.”
“I checked my online banking a few months later and found that I had been paid my compensation of £880.40. I was so happy as I didn’t expect any of it. I saw the breakdown of your fees but it was worth it! That was a new flight for me.”