Richard Cahill and his friends were travelling back from a holiday in Tenerife to Manchester Airport on 12th July 2013.
Although the holiday was great, Richard was particularly looking forward to returning home to attend his cousins wedding. Little did he know that he wouldn’t make it home in time.
The group arrived at the airport to be informed by Thomson staff that their flight would be delayed. Due to depart at 8:50pm, they were told that they would now not be flying home until the following day.
We were shocked to discover that we would be delayed, let alone overnight. I had a wedding to attend which is why we booked that particular flight to travel home on.
“They announced that they would provide us with overnight accommodation and food and drink vouchers. When we received the vouchers, it was one per person with a minimal amount to use at the hotel, which I thought was completely inadequate.”
Different reasons for the long flight delay
“At the airport there was no communication from staff or reps; we were just told that we couldn’t fly until the next day and that they had accommodation for us.”
“When we arrived at the hotel, Thomson reps were giving passengers a number of different reasons for the flight delay. We didn’t know what to believe.”
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“One reason was that the plane had been delayed in Manchester due to bad weather, another was that the plane couldn’t operate because of a technical fault.”
Richard later found out through the help of FlightCompensation.com that the delay was due to a technical fault with the plane whilst it was on the runway in Manchester.
“Once I found this out, I saw no reason why they couldn’t have just sent another aircraft, knowing that ours was still stuck in Manchester.”
Arriving home almost a day later than planned
After arriving home at 5pm the following day, there were a few repercussions that Richard and his friends had to face…
A big consequence of the delay was that Richard missed his cousin’s wedding ceremony and just about made it to the evening do. Another member of the group had booked a ‘driving experience’ with his Dad which he missed out on too.
“When I applied for compensation back in 2013 I was told by Thomson that none of us could receive anything because we had sent the letter outside the maximum application time.”
“We thought this must be correct and didn’t seek compensation further.”
“Whilst driving, I heard FlightCompensation.com advertised on the radio saying you can claim up to six years after a delay. I looked into it further and logged a claim online.”
We were well aware from the outset that there would be a small percentage that would be taken but thought it was completely worth it to avoid chasing it up ourselves.
“We were all extremely happy with the amount of compensation we got back. I thought that the service from FlightCompensation.com was clear and professional and everything was explained very well. The regular email updates were very useful.”