Stephany and her husband Sergi were due to depart from Heathrow at 11.20am to travel to Chicago O’Hare Airport on the 22nd May 2015.
The couple had checked-in as normal and started to board the plane. However, what they didn’t know was that they would be sitting on the plane for a lot longer before taking off.
“After almost two hours of sitting on-board the plane waiting to take off, all passengers were told to leave the plane due to what the pilot described as a ‘mechanical issue.’”
“The pilot explained that the delay was due to the engineer needing to take photos of the front part of the plane, waiting to have those photos analysed by technical experts who were offsite, and waiting for a verdict”.
After some hours…
“The conclusion was that the mechanical issue – a dent on the front of the plane – rendered the plane unsafe for flight.”
Due to this the passengers had to offload from the aircraft and head back towards the terminal to wait until it was safe to fly.
“We were offered not much other than a £5 voucher for refreshments during what would be a prolonged five hour delay.”
“After two hours of waiting on the plane and then three hours in the airport we were finally allowed back onto the aircraft, arriving in Chicago five hours late.”
British Airways refusing flight delay compensation
“I knew I could claim compensation because I was sitting next to some very annoyed people during the delay and they told me that we were eligible for compensation from British Airways.”
We had nothing to lose so put our details into the flight delay checker and it told us we had a valid claim!
Once arriving home from their trip, Stephany wrote to British Airways to seek compensation for their flight delay.
Their exact response to Stephany’s letter was “Your claim’s been refused because of aircraft damage which wasn’t caused by us, which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation.”
“Because of that response and how we were treated during the delay, I probably wouldn’t fly with them again.”
“I did a search to find some companies and I came across FlightCompensation.com. We had nothing to lose so put our details into the flight delay checker and it told us we had a valid claim!”
“A few months had gone and we had forgotten about it until we received a cheque in the post. The whole process was very quick and easy.”
“We were happy with the amount we got back. We claimed more out of principle because we couldn’t understand how British Airways could take advantage of the law like they did.”