On the 19th February 2016, Estee and her husband Leif were travelling back to London after spending the day in Amsterdam searching for a house as they are relocating. Their flight was due to depart at 7:20pm but didn’t end up taking off until three hours later.
“We first found out that we were going to be delayed from the easyJet app on my phone. I got an alert through to say our flight would be delayed by two hours. We were having a meal before making our way to the airport so I thought this is fine because now we didn’t have to rush.”
Estee and her husband arrived at the airport two hours after they received the notification on her phone but not was all as it seemed.
“We got through security and noticed that our flight was going to be delayed by another hour.”
“My young son was at home in London being looked after by a babysitter so we wanted to get home as quickly as possible as she has been there since we left that morning at 6am.”
“We just wanted to get home”
“We began to become tired and frustrated as we had been awake since 4:30am and just wanted to get home. I was also cautious of the babysitter as we would have to pay her more for staying longer with my son.”
“After waiting for three hours we finally saw a rep handing out leaflets and food vouchers. The leaflets told us that if our flight was delayed over four hours then we could claim compensation from easyjet.”
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“We finally arrived back in London at 2am and after reading the leaflets I decided to Google ‘flight delay compensation’.”
“I firstly came across the Money Saving Expert page about flight compensation and thought about doing it myself but because we were moving house I thought it was easier for a company to do it for me which was when I found FlightCompensation.com.”
Trustworthy and credible which gave me a peace of mind
“After looking at FlightCompensation.com customer reviews I saw that you were a trustworthy and credible company which made me submit my details and gave me a peace of mind. I thought it was easier using a company as it was less hassle and I would have no aggro from the airline.”
“For me the service met my expectations. There was very little interaction which kind of surprised me, but in a good way. The communication was clear every step of the way and I was pleasantly surprised when I received by compensation so quickly after submitting a claim.”
“I thought the costs were fair as I would have probably got nowhere myself. The compensation paid for the flight at the end of the day so I was happy.”
“More people should know about the service. It’s incredibly important you can get paid for this inconvenience and that it’s pretty much hassle free.”