On the 23rd September 2015, Mike and his friend William were travelling back to Manchester after spending a week in Mike’s home in Cyprus.
“On the way to the airport we stopped to get some food. I decided to check to see if our flight was on time on my phone and noticed that the inbound flight was delayed for four and a half hours.”
“As I have a house in Cyprus, I know the airport quite well and what’s nearby so instead of waiting around in the airport, we decided to go to the nearest town and kill some time there.”
No reps around to help with the delay
“There was no Thomson staff around during the delay. The ground handling was pretty shocking to be honest. We just had to sit it out and wait.”
“The day after we landed back in Manchester, I decided to get in touch with Thomson asking for compensation as I knew I was entitled to it. They wrote back to tell me they were looking into it and to allow 90 days for a response.”
“90 days had passed and I still hadn’t heard anything”
“After 90 days had passed, I got back in touch with Thomson to see if they had looked into my claim. They wrote back to me to tell me that they had a high volume of compensation responses to get through so they had extended their response to me a further 120 days.”
Thomson had still not responded to the claim for flight delay compensation within 120 days, so Mike wrote back to them a third time to say if they didn’t reply then he would put his case into legal hands.
“After telling Thomson that I may go to a legal company to help me with my claim they told me that my flight was delayed due to a bird strike so I wouldn’t be able to claim compensation. That’s when I decided to look elsewhere and found FlightCompensation.com.
The service was second to none
“I did an internet search and that’s when I saw FlightCompensation.com. I entered my details into the flight delay calculator and saw that my flight was claimable. The service was second to none, it was absolutely excellent.”
“I was happy with the amount of compensation I got back and didn’t mind that I had to pay a fee. If anyone does a service as good then they deserve themselves to take a reasonable fee and I didn’t think it was unreasonable at all.”