Thomas Cook Flight Delay Compensation

Need help with your Thomas Cook Flight Delay? Join the thousands of passengers who have used our no-win no-fee service to recover compensation for a delay or cancellation.

Many people come to us after the airline rejected their claim for compensation or ignored their letters. Our legal team are experts in claiming compensation from the airlines.

Updated on December 13th, 2018


Many people come to us after the airline rejected their claim for compensation or ignored their letters. Our legal team are experts in claiming compensation from the airlines.

Try our free flight delay compensation calculator and get an instant decision on whether you have a valid Thomas Cook flight delay claim.

EU Regulation 261/2004

EU Regulation 261/2004 covers the rights of air passengers departing from Europe or arriving on EU airlines.

The laws require airlines to pay compensation if the flight is delayed for more than three hours on arrival, or for some flight cancellations and cases of denied boarding.

The regulation also makes airlines responsible for passengers while they are being delayed by providing care and assistance to make the wait more bearable.

When Your Thomas Cook Claim Might Be Rejected

The only legitimate defence an airline has for not paying compensation is if the delay or cancellation was caused by an ‘extraordinary circumstance’.

However, airlines sometimes may try to avoid paying compensation. For example, they might:

  • Ignore your claim for compensation
  • Give an excuse of ‘technical problems’
  • Say the delay was due to extraordinary circumstances
  • Offer you vouchers instead of cash

What our clients say

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We Can Take Over Your Thomas Cook Claim

If you have started a claim or tried to make a claim against Thomas Cook and hit a brick wall, then simply send your flight details to us and we’ll let you know if we can take on your claim.

If you’ve been told the delay was due to extraordinary circumstances and you want a second opinion, then use our free flight delay checker and we’ll assess the claim instantly through our database of claims.

We specialise in taking over cases and have won thousands where passengers have been told by the airline that they don’t have a valid claim.

How Much Can I Claim

Under EU Regulation 261/2004 flight delay compensation amounts are fixed depending on the flight distance and length of delay.

The amounts are set out in Euros so the actual amount you will receive can vary based on the exchange rates between Euros and UK pounds.

The minimum amount you can claim for a delay is 250 Euros and the maximum is 600 Euros per passenger for long haul, longer delays.

Fight Delay Compensation Amounts

Flight DistanceLength Of DelayCompensation Amount
Up to 1,500km3 hours or more€250
1,500km-3,500km3 hours or more€400
Over 3,500km3 hours or more & between 2 EU Member States€400
Over 3,500km3-4 hours€300
Over 3,500km4 hours €600

How To Claim Against Thomas Cook

Claiming directly can be time-consuming and you need to know about the EU261 laws to understand your legal entitlement and the situations in which an airline doesn’t have to pay compensation.

Backed by the UK’s biggest law firm for flight compensation, we’ve successfully handled over 158,000 cases recovering over £54m.

With the leading success rates in the industry, we’re experts in negotiating with the airlines, handling all negotiation and communication on your behalf.

Claiming Yourself

Claiming directly can be time consuming and stressful. Airlines may choose to ignore your claims or say you don’t have a eligible claim when you do.

Save time and money over issuing against airlines yourself and choose us to handle the claim on your behalf.

Airlines know when we present a claim to them, that we’ve already worked hard to root out the ineligible claims using our award-winning flight delay calculator and triage system.

This means they are more likely to take notice of us over other companies.

When you submit a claim to us we’ll cover all the legal work including:

  • Issuing court proceedings against Thomas Cook if they don’t respond.
  • Representing you in court so you won’t need to be there.
  • Covering any upfront legal costs (we’ll recover them from Thomas Cook).
  • Taking your case all the way to the Supreme Court if necessary – with no extra charge to you!

We’ll send you regular updates on the progress of your claim by email so you shouldn’t even need to pick up the phone to speak to us if you don’t want to.

There is no financial risk to claiming with We operate a no-win no-fee service so in the unlikely event we don’t win, there is absolutely nothing to pay.

Get An Instant Decision On Your Flight

Our flight compensation checker is the most accurate on the web. It checks the following instantly.

  • The length of your delay
  • The cause of your delay
  • Legal validity of claim
  • How much you could claim

Check Your Flight

Information About Thomas Cook

Thomas Cook was established in 2008 through a merger of Thomas Cook Airlines UK and MyTravel Airways and is based in Manchester, England.

They carry over 6 million passengers per year mostly out of Manchester and London Gatwick airports, although they fly from eight other airports in the UK.

Thomas Cook were awarded the ‘World’s best Charter Airline’ in 2015 and 2016 at the World Travel Awards.

The airline is a subsidiary of Thomas Cook Group, which was formed after a merger between My Travel Group PLC and Thomas Cook AG.

Destination information

Thomas Cook have 34 aircraft, including the Airbus A321-200 and the Airbus A330-200 and they fly to 72 destinations worldwide.

Their other bases in the UK are at Belfast, Birmingham, Bristol, Cardiff, East Midlands, Glasgow, London Stansted and Newcastle Upon Tyne.

The most popular Thomas Cook routes from the UK are to Spain (Alicante, Arrecife, Fuerteventura, Gran Canaria, Palma de Mallorca, Tenerife). They also fly to Cuba (Cayo Coco, Holguín, Varadero) and USA (Las Vegas, New York City) among other worldwide destinations.

Thomas Cook Punctuality

Based on data from the Civil Aviation Authority Thomas Cook had a punctuality score of 72% in 2016 which is slightly below the average score of 74% of flights arriving on time.

Thomas Cook performed better than many of their competitors as only 11 flights were either cancelled or delayed more than 3 hours throughout the year.

Customer service

For help and support about all aspects of your travel with Thomas Cook visit their support centre online. Thomas Cook’s website also provides information on their compensation processand their policy on EU261 rules

Cancellation policy

To cancel your travel plans you will need to speak to Thomas Cook by phone or live chat on their website.

The Thomas Cook cancellation policy states that if you cancel within 14 days of your departure then you are not entitled to a refund. You will only lose your deposit if you cancel more than 84 days in advance of travelling.