Under EU Regulation 261/2004, passengers who are delayed in arriving at their destination by three hours or more are owed compensation by the airline, as long as:
- The delay was not due to extraordinary circumstances
- The flight took off from an EU airport OR,
- The flight landed at an EU airport and on an EU airline
EU Regulation 261/2004 states that airlines do not have to pay compensation to passengers if a delay or cancellation was caused by an extraordinary circumstance, This means that airlines may often claim that this was the reason for the delay and that you aren’t entitled to compensation.
I made a claim for compensation, but easyJet told me I can’t claim
If your flight was delayed or cancelled and you made a claim for compensation but were told you could not claim, this might not actually be the case.
We’ve heard of passenger’s requests for compensation being ignored or rejected claiming that the delay was not the fault of the airline.
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Because EU Regulation 261/2004 gives airlines a valid defence to refuse compensation if a delay or cancellation was due to extraordinary circumstances, you might find that your airline will use this defence to deny you the compensation you deserve.
It can take a long time to get compensation if an airline refuses to pay. You might even find that you have to take them to court to get what you’re entitled to.
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If you don’t have the time to do this, or if you are not sure how, you should consider passing your claim to us. Every year, we successfully claim on behalf of thousands of passengers who were told by their airline that they’re not entitled to compensation when they were.
Because of our reputation within the industry, airlines recognise a claim from us, and they’re much less likely to try and fob us off or deny the claim because they know that we’ll take them to court if we have to.
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How To Make A Claim Against easyJet
Claiming through us is easy. You’ll need to:
- Put your easyJet flight number and date in our calculator
- Submit your claim to us to pursue with easyJet
- Leave us to deal with the claim and send you the money
You won’t have to do anything, we’ll handle everything for you from start to finish, and if we don’t win, you don’t have to pay a penny.
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Useful Information About easyJet
easyJet hosts their headquarters at London Luton Airport and is a low-budget airline. They operate across thirty countries and have a fleet of 167 aircraft, which they fly across Europe.
The airline was founded in 1996. A staggering 1.3 million people book flights on the easyJet website every single month, and they have a revenue of £10 million a day.
In 2017, easyJet was the 28th most punctual airline according to official statistics. Still,
5.8% of their flights were over an hour late in that same year.
The easyJet contact us page has an online chat service and a search bar to help direct you to the right support.
Compensation For easyJet Delays And Cancellations
If you want to make a claim, you’ll need to fill in their online form and provide them with your booking reference, flight number, date of flight, the reason for your claim, departure airport, arrival airport and contact details.
easyJet Cancellations policy
If you need to cancel your easyJet flight, you’ll need to do this through their website. If you cancel within 24 hours of making your booking, you’ll get a full refund minus a cancellation fee. If you cancel after 24 hours, you are not entitled to a refund.
easyJet Lost baggage
If your luggage is lost, easyJet requires you to declare it no more than 24 hours after you have arrived at the airport so that they can work on tracing it. Once they find your luggage, they’ll arrange a courier to deliver it to you.
There is no information given about what happens if easyJet does not find your bag, but their terms and conditions state that they’ll pay compensation amounts up to £820 in the event of lost luggage. You have 21 days from the date of arrival to write to the airline and tell them your bag was lost.